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Return Policies: After many years of business, we have adopted a very clear policy regarding returns. These policies are designed to make certain that all customers are treated with respect and equally. Creative Pals does not allow cash refunds. Store credits will be issued for all returned items. Store credits do not expire! Returns are only allowed on goods which have not been opened and for which the customer has a Creative Pals receipt. Returns may not be made after 30 days from date of sale. Sales are final on all clearance items. Items that are not returnable include; bulk paper, dies, inks, markers, pens, and open stock products.